Monday, December 17, 2007 - Why BPO Employees Quit Their Jobs |
It is true that now day’s employees are not working for salary because they want to relaxation in job. Most youngsters do not like joining the business process outsourcing (BPO) due to stress and health issue. BPO employees are quitting BPO job’s to get rid of the stress and strain at work place. Employees do not quit due to salary issues alone. They are least bother about the salary. All the companies are giving good salary.
Now companies are providing good services to fresher and experienced employees with openings with good salary. But preference of the employees now goes to the office where they should have some fun and entrainment for getting relaxation.
In fact, stress and health weren’t even among the ‘top three’ factors for leaving a company.
Union Health Minister A Ramadoss recently called for a “health policy for the tech sector”, stating: “(BPO employees) have a sedentary lifestyle. They smoke, go for late-night parties, and even take drugs. Some get heart attacks in their mid-20s”
Employees are facing stress problem in BPO due to that their health is down. If customers are not getting comfort and the full relaxation in BPO companies then they quit the company. The good part is that if the industry is aware to checking indoor air quality to testing food in labs then it will be really.
Employees of Indian BPO firms, on the other hand, were overall content with their jobs in 2007, states the survey. They were satisfied with the job content, work culture, training, and appraisal.
However, it added that they were not satisfied with the image they were stuck with, and least satisfied with their salaries. The average salary hike in the BPO industry grew by 14.8 per cent only in 2007 as compared to an increase of 17.2 per cent last year.
The direct outcome of the fall in salary hike is the increase in attrition rates. The attrition rate went up to 20 per cent from 18 per cent in 2006.
Hyderabad-based Brigade, for instance, appointed a chief fun officer to look into ways of ensuring low employee stress levels and keeping them highly motivated.
The survey also revealed that while large firms ranked better in parameters like work culture and image, niche companies were better in terms of salary and job content.
Now days all call center are providing the best service to employee to give them comfort and the satisfaction in job. The stress level is really sometimes very high but the companies are also focusing to reduce the stress on employees. |
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Monday, November 5, 2007 - BPO Job: A Choice Between More Money & Secure Future |
Today’s young generations are looking for the ways to earning money by easy way. In sort, when school drop outs they look for the job first. While applying for the job so they could find that call center is an easy industry to get a job if they have good communication skills, but not all are like that. A big percentage of joiners are graduate, they join BPO for various reasons, some to earn fast money, some to gain experience, some because their friends have joined and for some it’s the easiest way to get recruited, some just for try. No one can joined the call center for there long term carrier goals.
According to one Indian news agency - A deeper realization is sinking among the BPO executives that in the process of earning fast bucks, they are missing out on options that might lead to a better future. Better salary, regulated work hours and a secure future is what is driving most of the people employed with the BPO industry to venture out to pursue an MBA degree with specialization in sectors like HR or Finance.
A choice of earning money will leads to go for the BPO jobs. MBA will secure the future of the candidate. BPO employees are really giving their best for giving the satisfaction to the customers and working in late hours. There is no doubt about their good earning but they are missing out on opportunity that might lead to a secure and better future. The MBA is more in demand because it will provide the handsome salary, particular work hours and a secure future. Mostly people employed with the BPO industry to venture out to pursue an MBA degree with specialization in sectors like HR or Finance. A recent survey has pointed out that about one third of BPO executives in India are eager for an MBA degree.
The good BPOs are funding the MBA education of their employees to retain the employees of BPOs. Employees can now plan their career curve while maintaining well paying, full time jobs. The urge in employees to go in for MBA course has compelled many BPO firms to sketch a new HR policy. Many of the BPO firms have tied up with reputed management institutes to provide them better in-house growth prospect. This trend is catching up momentum as there is an urgent need to meet higher competency level. These courses are offered at discounted rates to the employees and entrance test along with a personal interview is all that an employee needs to clear before they are chosen for the course.
BPO firms add that MBA sponsorship initiative has been a success and has lead to a great decline in the high attrition rate thus enabling the firms to retain quality employees. BPOs have a tie up with number of reputed institutes in order to provide best of management education to our quality employees. While skeptics point out that since the employees have to stick to a hectic work schedule providing them with a negligible amount of time to study and concentrate on an extremely demanding course, BPO firms are quick to allay any fears. Office timings were also relaxed and exam leave offered which provide ample support to employees both physically and mentally. The employees regular work performance is also monitored, depending on which, the employee is reimbursed with his course fees. |
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Wednesday, October 24, 2007 - Golden Opportunity in Call Centers (based on survey) |
Careers in BPOs and call centers are no longer a passionate choice for urban youth, reveals a survey conducted by ASSOCHAM. The BPO sector, which is already encountering an attrition rate of 25 to 30 per cent, may face a tough challenge of managing with a 30 to 40 per cent shortage in trained manpower in the next two years, a survey says. According to the survey, the apathy is mainly due to uncertainties in job security, coupled with stringent working conditions and the increasing number of people switching over to newer and promising areas of work, namely aviation, hospitality and retail.
The BPO sector, which is already encountering an attrition rate of 25 to 30 per cent, may face a tough challenge of managing with a 30 to 40 per cent shortage in trained manpower in the next two years, the survey says. Aviation, hospitality and retail sectors are also currently experiencing shortage in workforce to an extent of 25-30 per cent. This phenomenon has created abundant opportunities for urban youth in the above mentioned sectors.
“A majority of 12th Standard pass outs, who were earlier seeking opportunities for livelihood in BPOs and call centers, are now curious to join other leisurely yet attractive areas of work like animation, journalism, designing, and entertainment, besides aviation, hospitality and retail,” the survey reveals.
Factors influencing youngsters to explore their rising career graph in above mentioned areas comprise attractive pay package with more incentives than those offered in call centres and BPOs. Secondly, working conditions and lifestyle seem to be more regulated in sectors like aviation, hospitality, retail, and animation, the survey notes.
The survey reveals that institutes running various call centre courses are facing the warmth and are witnessing a shortfall of 15-20 per cent of student fall-outs in their academic sessions. Moreover, call centers and BPOs are cutting their costs to reduce their operating revenue margin; this is influencing the employees’ salary packages and facilities.
Posted By:
Call Centers India is known as CCI and has set up good building relationship in BPO industry and helping others to be and growth in industry, Call Centers India in consultancy since 5years and in 2005 launched own delivery center (www.vcarecallcenter.com) and have been delivered and delivering many offshore projects successfully. |
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Tuesday, October 16, 2007 - 10 Reasons - Why You Should Be Work in a BPO |
BPO industry that grows at high double-digit rates for two decades; provides massive foreign exchange gains; generates direct employment at levels way above the per capita income; catalyses the creation of four times the jobs in other industries (Source: Nasscom Strategic Review, 2007); becomes the basis for development of new suburbs and cities; spurs migration of people from smaller towns in huge numbers; and, in short, lifts an entire economy.
Finished college and planning to join a BPO? BPO jobs in fresh graduates, post graduates and final year students very popular. The most important thing about BPO jobs, they give very handsome salary, from this money students can peruse their further studies, improve themselves by academic, professional courses something like this, if not then they save the money for their future etc.
BPO is offering jobs in large numbers. Moreover, it’s hard to get the pink slip if you are working for the BPOs. If employees don’t perform well, they are simply shifted to a different process or sent back for retraining.
Now let’s take a look at the pros and cons of joining the BPO sector as a career.
Ten reasons why you should join a BPO
1) One can earn a quick buck and lots of it. The companies provide excellent remuneration packages compared to other industries.
2) No technical qualification required but if you have then it would help you understand the technical part of process quickly.
3) No investment needed to upgrade you unlike many other professions.
4) One’s communication skills can be greatly improved. Many shysters end up as articulate dudes. The call centers run Personality Development Programmers free of cost along with regular voice & accent training.
5) You can actually imbibe a lot of knowledge depending on the industry you are working for, i.e. insurance, finance, accounting, telecom, auto, computer hardware etc. The companies also provide international certifications for the industry trainings.
6) You may be made to undergo the six-sigma and other quality control programmers hugely in demand in the corporate world.
7) You get good food for free and lots of recreational activities like gym, swimming pool, billiards, Internet for free. Also, one gets free home pick up and drops in AC cabs.
8) The work environment of most of the international call centers is truly world class. Also, most of the international BPO firms insure their employees for free. Plus, there are parties and get together at excellent hotels and discs on weekends all paid by the company. Camping tours are also arranged by the companies at hill resorts.
9)There are open feedback sessions during training which help you to know your strengths and weaknesses. You also learn team building skills and management.
10) Working in a BPO also helps while applying for a Visa to a foreign country. It gives you added points and helps if you are planning to immigrate as you are already familiar with their culture.
Posted By:
Call Centers India is known as CCI and has set up good building relationship in BPO industry and helping others to be and growth in industry, Call Centers India in consultancy since 5years and in 2005 launched own delivery center (www.vcarecallcenter.com) and have been delivered and delivering many offshore projects successfully. |
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Call Centers India
www.callcentersindia.com is a Washington corporation headquartered in Seattle. Sales and U.S. Operations are in based in the city of Seatac near Sea-Tac International Airport. The Indian corporation, Vcare Care Call Centers India (p) Ltd., is a wholly owned subsidiary of the US corporation. The center is a 100% IP based network and uses CISCO technology platform. Electrical power and Internet connectivity are redundant.....................................
Location: Seattle, WA 98101
Contact: 206.384.4669
Email : sales@callcentersindia.com
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